CertiPrep Privacy Policy

Last Updated: September 28, 2025

Welcome to CertiPrep, an AI-powered professional exam preparation app. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, CertiPrep, and related services (collectively, the "Service"). By using CertiPrep, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve the Service. The types of information we collect include:

a. Information You Provide

• Study and Goal Data: Information about your chosen certificate exams, exam dates, start dates, and daily question goals.
• Practice Data: Answers to practice questions, quiz scores, accuracy rate, and time spent studying.
• Account Information: When you create an account, we may collect your username, email address, and profile details (e.g., avatar or display name).
• In-App Purchases: Payment information processed through Google Play for Premium subscriptions or content purchases.
• Feedback and Reports: Information you submit through feedback forms, content reports, or customer support interactions.

b. Automatically Collected Information

• Usage Data: Information about how you interact with the app, such as features used (e.g., Planner, Practice, Race), session duration, and navigation patterns.
• Device Information: Device type, operating system, unique device identifiers, IP address, and crash reports.
• Analytics: Aggregated data on app performance, such as downloads, feature usage, and error logs, collected via tools like Google Analytics.
• Ads Data (Non-Premium Users): Information about ads displayed, including ad interactions, collected by our advertising partners.

c. Community and Social Features

• Ranking Data: Your scores, rank, and username displayed in the **Learning Competition** or **Race** features.
• Achievements: Metrics such as study hours, medals, and weekly streaks.

We do not collect sensitive personal information (e.g., health data, financial details beyond payment processing, or precise location) unless explicitly required and disclosed.

2. How We Use Your Information

We use your information to:

• Provide the Service: Deliver practice questions, generate study schedules, enable AI Hints, and display progress on your Dashboard.
• Improve the App: Analyze usage data to enhance functionality, fix bugs, and optimize performance, and improve the AI recommendation models.
• Personalize Experience: Provide personalized **AI Study Schedules** and **AI Recommendations** based on your performance, goals, and study habits.
• Process Payments: Facilitate in-app purchases and subscriptions through Google Play.
• Serve Ads: For non-Premium users, display personalized ads based on usage data and ad partner analytics.
• Communicate: Send notifications about app updates, new features, and responses to your feedback.
• Enable Gamification: Process scores and display rankings in the **Race** feature.
• Comply with Legal Obligations: Meet regulatory requirements or respond to legal requests.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following cases:

• Service Providers: With trusted third-party providers (e.g., Google Play for payments, analytics tools, or cloud services) to operate the Service, under strict confidentiality agreements.
• Community Features: Your username/display name and ranking/achievement metrics may be visible to other users in the **Race** or **Top 5 Rankings** sections.
• Legal Compliance: If required by law, regulation, or legal process (e.g., court order), we may disclose information to authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, with notification to you.

4. Data Storage and Security

• Storage: Your data is stored on secure servers hosted by our cloud service providers. Study data and progress are retained as long as your account is active or as needed to provide the Service.
• Security: We use industry-standard measures (e.g., encryption, access controls) to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
• Retention: We retain data only as long as necessary for the purposes outlined in this policy or as required by law. You can request deletion of your account by contacting us at certiprep@hotmail.com.

5. Your Choices and Rights

• Access and Control: You can access, edit, or delete your account information via the app’s settings (e.g., edit profile, avatar). Contact us to request data deletion.
• Opt-Out of Ads: Premium users enjoy an ad-free experience. Non-Premium users can manage ad preferences through device settings or ad partner opt-out mechanisms.
• Notifications: You can enable or disable push notifications in the app’s settings.
• Data Rights: Depending on your jurisdiction (e.g., GDPR for EU residents), you may have rights to access, correct, delete, or restrict processing of your data. Contact us at certiprep@hotmail.com to exercise these rights.

6. Children’s Privacy

CertiPrep is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will delete it promptly. Parents or guardians can contact us at certiprep@hotmail.com for assistance.

7. Third-Party Services

CertiPrep integrates third-party services, such as:

• Google Play: For in-app purchases and app distribution.
• Analytics Tools: For usage and performance insights (e.g., Google Analytics).
• Advertising Networks: For displaying ads to non-Premium users.

These services have their own privacy policies, and we encourage you to review them.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States, where our servers or service providers are located. We ensure such transfers comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via the app or email. The updated policy will be posted here with a revised "Last Updated" date.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact us at:

• Email: certiprep@hotmail.com

By using CertiPrep, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your learning journey!